The next upgrade to the My Aged Care Gateway will be released in December, the Department of Health has advised, with enhancements to address issues related to home care packages.

While specific information about which issues will be remedied in the upgrade have not yet been provided, providers will be able to attend workshops expected to take place in December and February in preparation for further system releases in 2018.

The proposed enhancements will focus on:

  • streamlining the assessment process for older people, improving their experience by enabling more assessments to be completed and more quickly
  • supporting health professionals, including general practitioners, to start making referrals to My Aged Care directly from their client management systems – a necessary first step in greater integration with health information
  • improving processes and systems for clients in rural and remote areas to improve timeliness of assessment.

The upgrades follow an additional $20 million allocated in the 2017 Budget to improve My Aged Care, which the Department says have been identified through detailed co-design.

The Government has also committed $2.8 million to scope future investment to keep pace with the increasing demands of an ageing population.