Health Support Program shows promising results

A joint partnership between a Western Australian aged care provider and HBF to deliver health support services has seen significant improvements to people’s health and independence, a member satisfaction survey has shown.

Designed to help people with chronic health conditions achieve health goals and regain independence the Health Support program offered by not-for-profit provider, Bethanie, provides eligible HBF members with support from a qualified health coach in the comfort of their own homes over a three or six-month period.

The program was launched in 2015 and to date 733 HBF members have experienced the one on one service provided by qualified Bethanie Health Coaches.

The most recent Member Satisfaction Survey (Jan – Mar 2017) completed by those participating in the program saw a very positive response about the support people have been provided.

The survey found 95 per cent were ‘satisfied with the guidance’ they received and 85 per cent believe the ‘overall program was effective’ for them.

Bethanie provides the designated health coaches who attend home visits, conduct phone support, and undertake reviews of the member’s current health status.

All Health Coaches are currently Registered Nurses or Allied Health Professionals, including physiotherapists, occupational therapists and dietitians.

“HBF’s Health Support Program is a great opportunity to assist members who have long term health conditions to remain as independent as possible. The program aims to be a partnership between the member and health coach for a self-care approach to health and wellbeing,” Bethanie Health Support Program Team Leader, Melanie Baker, said.

The Coaches also liaise with members’ GP to ensure to coordinate health care, with relevant medical histories taken into consideration.

Bethanie provides a range of other community based care services to support people in their homes, as well as providing retirement villages and residential aged care facilities.



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