Many organisations have shared stories this week of activities happening in their residential care homes or corporate offices to mark National Reconciliation Week but one in particular stands out for the way in which it is breaking down barriers to access.
Selectability, a not-for-profit provider better known for mental health support, is shaping aged care services in Queensland’s croc country.
In Normanton, Mornington Island, and Doomadgee, which lie at the far west of northern Queensland near the Northern Territory border, homes once plagued by low occupancy and frequent provider turnover have found stability and purpose.
In 2023, Selectability stepped in to deliver aged care when the federal government urgently sought a reliable provider in the region.
CEO Debra Burden said taking a partnership approach with the local community has helped to engage residents and attract staff.
“We didn’t come in with answers, we came in with questions. We asked councils, residents, and families: what would a good home look like here?” Ms Burden said.
In Normanton, Selectability bought a rundown motel and converted it into staff housing.
It now runs as a commercial business, with profits redirected to local wellbeing services.
At the same time, aged care facilities were upgraded and re-staffed. Over 90 per cent of workers are now employed directly by Selectability, many on FIFO arrangements but the ratio of local employees is increasing.
Occupancy has improved dramatically, with 13 of 15 beds full in Mornington, 12 of 15 beds in Normanton, and 7 of 10 beds in Doomadgee.
“The Elders here have felt pushed aside for so long. There’s a real buzz here now. The community sees what’s going on and they’re excited. It’s not just the aged care facility – it’s that broader sense that something solid is being built here.”
Melissa Forman, Regional Manager in Normanton.
At the age of 70, Geoff Butcher thought his days of living on Country were behind him. Born in Normanton, he’d spent years away from his birthplace living in in regional Victoria.
When someone mentioned an aged care facility called Kukatja Place in Normanton – his hometown – Geoff didn’t hesitate.
“When they said Normanton, I said, ‘Ooh, I will go back home,’” says the Garawa man.
Since then, Jeff has been living with comfort, routine and regular visits from friends, his daughter, and the local wildlife.
“Out here, it’s fresh air, I go down to the river and see the crocs. The staff are pretty cool and I get my three meals a day. I see myself staying a while longer, it’s great.”
