Designing a Voice of the Customer Program – 3 May

  • Webinar
  • Online

Website Enkindle Consulting

Now more than ever, it is essential for Aged Care organisations to understand their customers’ needs and wants, and to have a strategy to meet these expectations and preferences.

In this webinar, Tash Edwards will walk you through a practical guide to a Voice of Customer program and how collecting feedback from customers at key moments in their customer journey will allow your organisation to:

  • Gain the insights you need to identify opportunities to improve client acquisition and retention.
  • Trend, monitor and predict your customer sentiment towards your services and organisations to intervene and innovate.
  • Strengthen your relationship with your customers.
  • Track and trend your performance from a new lens – your customer’s experience.

With the introduction of the new Support At Home, provider registration scheme and consumer-driven marketplaces, your brand needs to be competitive and improve your customer experience needs to be a focus. Tash will unpack best practice VoC program fundamentals, what technology you need to get started, how to design your feedback plan, and practical steps to implement.

Who will get the most out of this webinar?

This webinar is designed for people in aged care organisations responsible for custoner experiences and feedback, such as senior leaders, operational managers, marketing teams and anyone interested in creating a customer feedback program for the first time to gather customer insights and turn them into action to improve customer experiences.

This 1.5-hour webinar (incl. Q+A and slide deck) is hosted by Tash Edwards, Aged Care Specialist.

Can’t attend?

Please email us at hello@enkindle.com.au and we will update you when additional dates become available.

Book your place today!