Eremea Home Care Services has been recognised nationally for its innovative approach to workforce training. Earlier this year, the organisation was named Runner Up in the Australian Institute of Training and Development (AITD) Awards for Best Use of Technology for Learning. They were the only aged care provider shortlisted in the 2025 awards.
In a sector where quality care depends on workers who are not just trained, but genuinely competent and confident, Eremea is leading the way with an evidence-based learning strategy that embeds learning in the flow of care.
The Challenge
Aged care providers face increasing expectations under the Strengthened Quality Standards, particularly Standard 2.9 – Human Resource Management, which requires organisations to maintain a skilled and competent workforce that is continuously improving. Eremea recognised several years ago that for learning to truly make a difference, it needed to be continuous, practical, and measurable. Back in 2022, Eremea implemented microlearning as part of a continuous improvement strategy. Traditional training methods like eLearning did not deliver outcomes and involved pulling employees offline, which disrupted client services and increased expenses. The “sheep dip” approach, where employees were trained en masse and expected to retain and apply all the information, proved ineffective.
PROBABLY 90% OF WHAT THEY WERE LEARNING ONLINE WAS FORGOTTEN THE MOMENT THEY EXITED THE COURSE”
Michelle Piccolo, Eremea Home Care Services
The Solution: Learning in the Flow of Care
Eremea implemented Forget Me Not®, a microlearning platform that uses the science of spaced repetition to deliver short, daily bursts of learning within the flow of care.
Forget Me Not® is also a past Future of Ageing Awards winner – a program run by this publication.
Each learning session lasts around five minutes, allowing carers to engage with new content, reflect, and retain key information without stepping away from their care duties. This ensures learning happens exactly where it matters most: at the point of care. The ability for employees to master job-critical knowledge through repetition and reinforcement, coupled with insights into their progress for the Clinical and Capability Lead, made it a no-brainer for Eremea.
This approach aligns directly with Clause 2.9.6 of the Standards, ensuring that learning systems are evaluated for their effectiveness and aligned with the needs of the workforce and consumers.
“FORGET ME NOT® HELPS US TAILOR LEARNING TO EACH WORKER’S NEEDS — ASKING QUESTIONS FIRST AND DELIVERING CONTENT SECOND. WE ALSO USE IT AS A LEARNING NEEDS ANALYSIS TOOL TO MEASURE KNOWLEDGE GAPS AT SCALE”
Renee Poon, Eremea Home Care Services.
By placing learning directly into daily routines, the model focuses on practical competence across critical domains such as:
- Person-centred and rights-based care
- Culturally safe and trauma-aware care
- Dementia support
- Responding to medical emergencies
- The Code of Conduct and Serious Incident Response Scheme
- The Strengthened Quality Standards
Impact and Outcomes
Eremea’s evidence-based learning model has transformed how carers engage with professional development. By integrating microlearning into daily routines, the organisation has:
- Increased knowledge retention and on-the-job application
- Built measurable confidence and competence across the workforce
- Improved care outcomes and compliance with regulatory standards.
Importantly, Eremea is also looking forward to adopting Forget Me Not®’s upcoming competency assessment feature, giving the organisation a powerful way to automate paper-based competency assessments. This will help ensure the worker demonstrates competence in the areas that matter most for client safety and quality of care.
Eremea’s success demonstrates how learning technology, when grounded in behavioural science, can build workforce capability. The organisation’s recognition at the AITD Awards highlights its leadership in embedding learning into daily practice, rather than treating it as a once-and-done event.
Through its commitment to evidence-based education methods, Eremea Home Care Services is setting a new benchmark for how learning should happen in aged care — showing that when carers are supported to learn continuously, everyone benefits: staff, clients, and the sector.
