Australian home care provider, Silverchain, has partnered with national pathology company Australian Clinical Labs (ACL) to facilitate at-home pathology tests through a priority service initiative. Initially available to Silverchain’s eligible clients in Western Australia, the priority at-home service will expand to South Australia, New South Wales, Victoria, and Queensland. This collaboration aims to enhance access to pathology services for clients who are too unwell or unable to visit a clinic.
Renae Lavell, Silverchain’s Executive Director in Western Australia, shared that the initiative will streamline the testing process and result reviews, ultimately improving health outcomes for patients.
“We know it can be difficult for some of our patients to attend a pathology clinic, so this will improve our service to them and ensure we have up-to-date information on their pathology results,” Ms Lavell added.
The partnership enables Silverchain to provide an enhanced pathology service to clients, addressing challenges faced by patients unable to attend a clinic. ACL’s e-viewer will facilitate easy access to results, eliminating delays associated with correspondence or multiple provider inquiries.
The service caters to Silverchain clients facing constraints such as illness, mobility issues, disability, or other limitations, as the requesting clinician assesses.