BaptistCare becomes first Australian client on Cx social housing platform

BaptistCare NSW & ACT is moving to a new cloud-based IT platform to manage the needs of its community housing clients.

Software applications, digital solutions and managed services vendor Civica has announced the aged care and community housing provider will be its first Australian customer to go live on its new platform, Cx.

According to ITWire, BaptistCare signed up for Cx, the digital platform for social housing, earlier last year after reviewing the market for a solution to reduce costs and improve productivity and efficiencies, enabling greater investment in affordable housing. The implementation took six months.


Richard Fiddis, managing director for Civica International, says the key benefit offered by Cx was a solution that put tenants at the heart of the offering.

Features include improved communication between tenants and employees with an intuitive Web portal and streamlined data collection dissemination enabling less administration and more time spent with the community.

Civica’s software solutions include web-based housing management system, asset management software and an effective repairs management solution which helps providers to deliver an efficient maintenance and subcontractor service, managing from 250 to over 100,000 units.

The software enables providers to manage all housing needs ranging from multi-channel tenant services, housing administration and payments to efficient asset, compliance and risk management.

Mobility features of Cx ensure that employees have access to up-to-date business and tenant information through web based dashboards, helping them take corrective action when needed.

“This is our first Australian go-live for Cx, a market leading solution used extensively in the UK by many social housing providers,” Fiddis said.

“I’m delighted that the implementation has been successful, with BaptistCare employees now using Cx out in the field to streamline their administration.

“I congratulate the BaptistCare and Civica implementation teams for their hard work on this project, and I look forward to our ongoing partnership.”

Mike Furner, general manager, Housing & Retirement Living at BaptistCare, said Cx will change the way the organisation operates and enable its teams to focus more on improving the lives of communities they serve.

This story was first published on ITWire.

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