TelstraHealth partners with TechnologyOne to support res care providers

Infinite Care has become the first aged care provider to implement TechnologyOne and Telstra Health’s integrated aged care business and clinical IT software.

TechnologyOne and Telstra Health have worked collaboratively to provide the complete, end-to-end solution for residential aged care providers, which covers clinical care and medication management through to financial reporting and Medicare claims.

Infinite Care’s Director of People & Corporate Services, Rebecca Pacey, said the organisation selected TechnologyOne and Telstra Health’s solution due to their collaborative partnership and significant experience in the aged care sector.

“We had a level of comfort because of the successful implementation and relationship we had previously with Telstra Health with their Clinical, Care and Medication Management solution. With TechnologyOne working closely to understand our business requirements, and the level of communication between all three parties, it has enabled a successful integration,” said Ms Pacey.

The solution integrates the resident administration and Medicare claiming capabilities of Telstra Health’s Resident Manager software, with the financial capabilities of TechnologyOne’s OneAgedCare solution, to offer a seamless aged care solution. 

“Like many organisations, we wanted to minimise the number of systems and solutions we use,” Pacey said.

“We were looking for a solution that gave us the ability to scale information management and reporting, as well as provide efficiencies from combining our multiple solutions into one.”

The implementation across all of Infinite Care’s sites will allow it to automate a number of back office functions, reducing the time taken to prepare and submit information to Medicare. With an end-to-end solution, the flow of data between Resident Manager and TechnologyOne reduces the need for double handling and ensures information is up-to-date and timely for business reporting. 

Resident Manager’s real-time integration with Medicare helps to reduce the double entry of information into the Medicare portal.

“We’ve now got this nice workflow happening across the business, from when a resident first enquires with us, right through to all of our resident billing and financial reporting. We now have greater assurance that our billing is timely and our reporting streamlined. The integration with Medicare has helped to speed up the process of getting information or feedback from Medicare.”

Telstra Health’s Head of Aged, Disability & Community Care, Michael Donnelly, said Telstra Health is excited about the opportunities the partnership with TechnologyOne will provide for aged care providers.

“In partnering with TechnologyOne, our clients benefit from working with two client-focused, Australia based organisations, with long-term proven solutions,” Donnelly said.

“Telstra Health is committed to continuous investment in the aged care sector, and Resident Manager is just one of the ways we support aged care providers. Our market-leading Clinical, Care and Medication Management solution combined with Resident Manager and TechnologyOne offer an end-to-end seamless experience for residential aged care providers.”


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