Uniting appoints ICT supplier to help shape service delivery

Uniting has appointed Optus Business its primary ICT supplier as it seeks to change its service delivery strategy.

Through a five-year deal, Optus Business will provide Uniting with fixed voice, mobile, unified communications-as-a-service and data network services, according to business news publisher, CRN.

The deal spans Uniting’s corporate offices, aged-care facilities, independent living units, and childcare and community centres – more than 200 sites, and 2,400 devices used by staff.

The contract followed a series of joint workshops in Optus ThinkSpace, an innovation facility where organisations work through strategic priorities.

Uniting’s director of people and systems, Jill Reich, said the organisation used ThinkSpace to help change its service delivery strategy.

“Through the partnership with Optus, we will streamline our back-office systems and databases, enabling Uniting to overlay analytics and leverage business intelligence to better forecast and deliver on our customer’s future needs; helping them live better for longer,” she said.

Optus Business managing director John Paitaridis said the contract highlights how organisations are transforming to better anticipate customers’ needs.

“In the case of Uniting, they are transforming their service delivery model to not only improve employee productivity but also increase their value to customers,” he said.



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