iAgeHealth launches virtual aged care workforce solution for remote communities

Vina and client Sybil during an assessment at Sunhaven Residential Aged Care Facility at Ashford, Northern Tablelands, NSW.

Virtual aged care workforce solution, iAgeHealth, has launched after a comprehensive two-year testing and development phase. Developed by rural aged care provider McLean Care in collaboration with specialists from Deakin University, the technology aims to address unmet clinical care needs in regional, rural, and remote aged care settings.

iAgeHealth removes geographical barriers, providing 24/7 access to qualified clinicians for residential aged care facilities in these areas. The solution unveiled at the recent 2023 ACCPA National Conference, offers virtual in-room clinical, allied health specialties, and diagnostic capabilities, enhancing access to specialist clinical services and improving health outcomes for older Australians in underserved communities.

By creating a “virtual” hub of specialist clinicians, iAgeHealth enables a broader pool of staff accessible from anywhere in Australia. The service encompasses 24/7 access to registered nurses and a multidisciplinary allied health team, including physiotherapists, dieticians, and other professionals.

McLean Care Chief Executive Officer, Sue Thomson, says the service will revolutionise the level of clinical assessment and treatment offered in regional, rural and remote areas to older Australians and increase the opportunity for quality health care.

“With the introduction of 24/7 nursing mandates from 1 July 2023 following the Royal Commission into Aged Care Quality and Safety report findings, a solution was needed to support timely access to qualified clinicians and the allied health workforce in rural and remote areas. It’s important to be clear that iAgeHealth does not replace the in-person workforce, however, it can support it and provide a safe, viable alternative when registered nurses are not available on-site,” Ms Thomson added.

Additionally, it offers clinical specialisations like wound care, diabetes management, and chronic health management. Preliminary data from trials indicate reduced wait times, improved clinical outcomes, and high resident satisfaction.

The success of initial pilots will lead to a national deployment, with broader sign-ups available from December 2023. Further information: iagehealth.com


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