Navigating aged care’s evolving landscape: Join the Inside Ageing & Pride Living Workshop Series

Commencing March 14, Inside Ageing & Pride Living will offer a four-part Workshop Series designed to provide a comprehensive exploration of critical topics in aged care provision and management.

Each workshop features industry experts sharing insights and practical guidance, ensuring participants are equipped to navigate regulatory changes, enhance service quality, and optimise financial performance in the provision of aged care services.

All sessions are conducted live online, with a Q&A at the end and a video recording provided for reference.

March 14 @ 1 – 2 pm: Clinical Governance – Understanding and adapting to the strengthened quality standards.

How to address impending changes to the Aged Care Act and Quality Standards that will take effect on July 1, 2024. Emphasis will be on readiness and compliance, covering topics like quality standards, aged care rights, and operational implementation.

  • Understanding the changes
    • Strengthened aged care quality standards
    • Aged care rights
    • Legislated definition of high-quality care
  • Operational implementation
    • Putting the plan into action
  • Strategic shift
    • Moving from reactive remediation to proactive affirmation


May 16 @ 1- 2 pm: Additional Services – risks, tips and best practice.

Additional services are crucial for meeting consumer expectations. This session will look at implementing them in a financially sustainable way and filling the gap between what the government funds and what consumers want. In this workshop, we will share our learnings based on our experience implementing Additional Services in over 20,000 beds.

  • Implications of the regulatory bulletin
  • The future of additional services
  • Common compliance Issues
  • Handling complaints and managing risk
  • Case studies


August 15 @1 – 2 pm: The neglected opportunity – optimising accommodation revenue.

The intricacies of Residential Accommodation Deposits (RADs) have become crucial in ensuring the financial sustainability of aged care providers. Drawing insights from Stewart Brown’s industry data analysis covering the period 2022-2023, we uncover the pivotal role RADs play beyond the government-mandated $550,000 threshold.

In this session, we will explore in-depth RAD pricing strategies, shining a light on how providers can navigate regulatory constraints in accommodation charges to optimise financial performance and deliver quality care.

  • Highlights from our Accommodation Optimisation Whitepaper – How to turn accommodation into profit.
  • Principles for setting accommodation charge
  • Optimising RAD/DAP mix to enhance viability and sustainability
  • Managing excess RAD and RAD liquidity
  • Suggested elements to include in your accommodation pricing policy
  • Tips when lodging higher RAD submissions

Strategies for pricing, managing liquidity, and regulatory compliance will be discussed, drawing from industry data and analysis.


November 14 @1 – 2 pm: New strategy under the new Aged Care Act

Adapting to new rules entails reevaluating corporate and business strategies, focusing on stakeholder value creation and the alignment of business lines for optimal value addition.

This session will present insights from strategic planning workshops with home care, residential care, and retirement living providers.

It will delve into the opportunities presented by operating and property company models (opco/propco), offering perspectives from both operators and owners.

Participants will gain valuable insights into navigating changing landscapes effectively, identifying growth opportunities, and optimising strategies for success in the evolving healthcare and retirement living sectors.

  • How to assess financial performance
  • Understanding your capacity and limitations to grow
  • Practical issues and challenges in growing through M&A 
  • Why growth matters
  • How to exit activities successfully
  • Understanding “Policy Windows” from a political context and what this means for strategy


Sessions can be booked as a series or individually.

Pricing is per organisation for unlimited attendees.

Pricing: $180 plus GST per session.

A special price of $620 plus GST can be accessed if booking all four workshops.


Upon payment, a registration link/s will be sent for sharing within your organisation.

If you have any questions or would prefer an invoice please email:

Join the conversation and register today!


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