Year-end interviews with aged care leaders: Sue Thomson – McLean Care

Sue Thomson, Chief Executive Officer, McLean Care

As part of our end-of-year reporting, Inside Ageing is currently asking CEOs and other leaders from across the aged care and retirement living space for their views on the year that just was and expectations for 2024. If you would like to share your views email our news desk:

Q1. What was your highlight/s for 2023?

It is hard to believe it’s the end of the year, there has been so much happening in the sector over the last 12 months and I think everyone is looking forward to having a break over the festive season, including myself.

Highlights of any year for me are spending time with our people and clients and thankfully we were able to do more of that in 2023. McLean Care had the privilege of celebrating 70 years of service to our community – the stories we shared and heard, endorsed our commitment as an organisation to provide safe quality care by our amazing teams. 

Launching iAgeHealth at the ACCPA National Conference was a highlight, seeing and hearing the relief on the faces of fellow providers as we demonstrated our solution was deeply heartening – we knew we had developed something special but to have that validated by the industry was amazing. We also showcased both iAgeHealth and our Smart Homes solutions in Glasgow – a conference hosted by the Global Ageing Network, again having these services so well received gives us as a team a spring in our step, inspiring us to keep on challenging the status quo.

Q2. What are you most looking forward to in 2024?

Seeing iAgeHealth integrated in residential aged care and home and community care across Australia and into international markets. This service will deliver life-changing health outcomes for older people in Australia and worldwide. We will continue to focus on providing rural and remote Australia with the best care possible and continue our passionate work to break down the geographical boundaries and improve access to services for older people so they can experience the same health outcomes as those living in more densely populated areas. Older people and our staff deserve nothing less.

As the Reform Agenda ramps up again in 2024, we will experience more change, so the team and I will continue to work hard to implement these much-needed changes and look for opportunities to innovate and push boundaries.

Q3. What books will you be reading over the summer holiday break? 

For relaxation, I enjoy historical fiction and have my next book wrapped and under the tree. Armour of Light by Ken Follett is the latest book in the Knightsbridge Series.


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