Collaboration to streamline maintenance in care facilities

ASSETjourney user

In an effort to transform maintenance procedures within Australian retirement villages and aged care facilities, ASSETjourney, a cutting-edge asset management software solution, has joined forces with technology company Conpago, to streamline and enhance the process.

ASSETjourney is tailored specifically for the Australian market and addresses the stringent requirements of the NSW Retirement Villages Act and Aged Care Quality Standards. It equips operators with a cost-effective solution to oversee asset maintenance, including an asset register, maintenance task tracking, and comprehensive reporting. The developers worked closely with the well-respected Tulich family of Tulich Retirement Living and Aged Care communities, to incorporate important design and functionality.

The integration with Conpago introduces an innovative approach to handling maintenance requests within retirement villages and aged care facilities. Residents can now submit requests through a mobile app, which are then efficiently managed by ASSETjourney. This integration not only streamlines communication between residents and operators but also ensures that vital assets are meticulously maintained, including updates between managers and residents on progress.

ASSETjourney dashboard

Originally developed for retirement homes in New South Wales, the software enables operators to enhance organisation, transparency, and asset tracking within their communities. The platform has now expanded to address the intricate quality standards within aged care, including Standard 5: Organisations Service Environment – emphasising preventative maintenance, asset location, and service environment enhancements. It is also rolling out to other states.

Conpago, known for its resident-centric approach, facilitates seamless communication between residents and operators, including family members who wish to stay informed. Residents can easily lodge maintenance requests through the Conpago app, and they receive timely updates on the status of their requests. This two-way communication ensures that residents are well-informed and engaged in the maintenance process.

Inside Ageing spoke with Ali Galadari, CEO of Conpago, who claims the solution can yield savings of up to 20%, reducing communications bottlenecks and freeing up staff time.

“Requests that would have been logged directly in writing with a village manager can now be logged without the need to physically visit an office. Furthermore, residents feel satisfied that they can both log and receive updates on when a job will be completed,” Mr Galadari added.

Currently, ASSETjourney serves 41 villages, and the integration with Conpago has been rolled out to a number of facilities including Tulich’s award-winning The Royce retirement living and aged care facility in Sydney’s west.


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